This year, Dimensional is celebrating 30 years of working with financial advisers, a collaboration that has helped change the way the world thinks about investing. To recognize that impact, we have compiled 30 ways that investors can benefit from the industry’s transformation. In this last of a three-part series (see Part 1, Part 2, and Part 4), we consider 10 common attributes of advisers who are focused on delivering a great client experience. —Dave Butler, Co-CEO
Great advisers want to do great work for their clients. They stake their business on doing the right thing—and know that business success will follow.
To serve well, an adviser must assume a client’s perspective. Empathetic advisers put themselves in their clients’ shoes and work to understand what matters most to them.
Effective advisers elevate the connection with clients by revealing their own personal stories. A willingness to be transparent and vulnerable helps build client trust and encourages real communication.
Great advisers are on a continual path of professional improvement. They are lifelong learners, open to new ideas and committed to honing their technical knowledge and skills.
Engaged advisers also have mastered the personal side of advice. They ask probing questions to better understand their client’s views on money and life before creating a plan.
Active listening encourages clients to reveal their deeper thoughts—and often, an adviser’s best answer is to ask a question that sparks creative analysis and self-discovery.
A strong sense of conviction to do right by clients compels great advisers to continue honing their craft and ultimately enhance the value clients receive.
While the best advice may not be easy to hear, great advisers communicate essential truths about money and investing so that clients have realistic expectations about their wealth.